Dr. Rick Kirschner is the creator of "The Art of Change" multimedia experience, and the "Quick Change Artist" training series, which improves creativity, team communication, initiative and performance.

Dr. Kirschner is an author or coauthor of eight audio and video programs on customer service, communication and creative living, and is coauthor of four books including the international bestseller, Dealing with People You Can't Stand. In addition to his difficult people training, programs include The Art of Communication: Confidence, Influence and the Power of Persuasion; The Art of Living: Change for the Better; and The Art of Teamship: Changing Your Organization For Good. Dr. Kirschner's work has been featured on CNBC's "MoneyTalk", in the Wall Street Journal and USA Today.