Dr. Rick Brinkman is the developer of Conscious Communication program and the principal of Rick Brinkman Productions, Inc., a training and development company. He is the coauthor of five books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst, which has been translated into 20 languages. His other books include Life by Design, Love Thy Customer, Dealing With Relatives and Dealing With Difficult People. He has also authored 5 audio and 4 video training programs. Dr. Brinkman has been featured by CNN, The Wall Street Journal, and Oprah magazine.