Mark Graham Brown has 30 years experience working with organizations to help them develop scorecards and performance management systems. He is the author of numerous books on the subject, including: "Beyond the Balanced Scorecard - Improving Business Intelligence With Analytics" (2007). Mark's clients include: Bechtel, Nestle Purina, Pfizer, Medtronic, and the U.S. Navy. He has been an IMS faculty member for 8 years.