For more than 20 years, Julie Winkle Giulioni has worked with organizations to develop and execute innovative commercial and custom training products that measurably improve performance. Julie is a published author and respected speaker on a variety of performance improvement, leadership and customer service topics. She served as a product development director for AchieveGlobal, taught marketing at the secondary and post-secondary levels, and served as a department chair at Woodbury University in Southern California.