Don Brown is the developer of 'The Leader's Daily' and author of Bring Out the Best in Every Employee (McGraw-Hill 2012), What Got You Here Won't Get You There - in Sales (McGraw-Hill 2011) and Situational Service® - Customer Care for the Practitioner. Mr. Brown has spent 30 years 'helping people with people' for the likes of Fifth Third Bank, Anheuser-Busch, Ford Motor Company, Sykes Enterprises, Harley-Davidson Motor Company, Jaguar Cars, Hilton Hotels, and many, many more.